Report an Unauthorized Transaction

Last updated: October 4, 2026

Some purchases in our Android apps are processed directly by Calecute Technologies LLC through our own payment provider, rather than by Google Play. For those purchases we are the merchant of record, so please contact us about any charge you do not recognise.

Report it to us

If you see a charge from one of our apps that you or a member of your household did not make, fill in the form below or email info@calecutech.com. We reply within 2 business days. If we confirm the charge was not authorised, we refund it in full to the original payment method and cancel any related subscription.

Never send your full card number, CVV, PIN or OTP. We will never ask for them.

Dispute it with your bank or card issuer

You can also dispute the charge directly with your bank, card issuer or payment app at any time. Contacting us first is usually faster, but you do not need to wait for us before raising a dispute or chargeback.

Purchases made through Google Play

If the charge was billed by Google Play, it will show as “Google” on your statement. Request a refund through Google Play or report it to Google as described in Google Play’s refund help.

See our Refund & Cancellation Policy for other refund questions.