GoldLelam

Grievance Officer

Last updated September 23, 2026

Under India's Digital Personal Data Protection Act, 2023, Calecute Technologies (OPC) Private Limited has appointed a Grievance Officer for GoldLelam to receive and resolve complaints about how your personal data is handled.
DRAFT — to be reviewed by legal. Not yet a final, binding version.

1Grievance Officer

Name: <<<GRIEVANCE OFFICER NAME>>>
Email: <<<GRIEVANCE OFFICER EMAIL>>>
Phone: <<<GRIEVANCE OFFICER PHONE>>>
Address: 11/698A, Poolakadavu, Marikkunnu (PO), Kozhikode 673012, Kerala, India

2What you can raise

  • A concern about how your personal data was collected, used, or shared.
  • A request to access, correct, or erase your personal data that was not resolved through the in-app options or the account deletion page.
  • Any other complaint under the DPDP Act, 2023.

A grievance about a specific bank's auction — a reserve price, eligibility decision, or EMD refund — should go to that bank first; see the refund policy.

3How to raise a grievance

Email the Grievance Officer at the address above with “Grievance” in the subject line, your name, the email or mobile number your account uses, and a description of the issue.

4Response timelines

  • Acknowledgement within 7 business days of receipt.
  • A substantive response, or a resolution, within 30 business days of acknowledgement.
  • If you're not satisfied with the outcome, you may escalate to the Data Protection Board of India.