Terms of Use

1Who we are, and who runs the auction

GoldLelam is a technology platform operated by Calecute Technologies (OPC) Private Limited. We provide the software a bank uses to list its gold-loan auctions and the app you use to browse and bid in them.

The bank conducts the auction, not us.Each listing bank sets its own reserve prices, eligibility conditions, auction rules, and settlement process, and is solely responsible for the lots it lists, the gold's condition, and the conduct of its own auction. GoldLelam is not a party to the sale and does not take custody of any gold.

2Eligibility and your account

You must be at least 18 and complete the KYC a bank requires before it will accept a bid from you. Your account is yours alone — do not share your sign-in with anyone.

3Earnest money deposit (EMD)

A bank may require an earnest money deposit before you can bid in its auction. The amount, and the conditions under which it is forfeited, refunded, or adjusted against a winning bid, are set by that bank — see the refund policy. Your payment details are entered on our payment provider's own screen and never reach GoldLelam's servers.

4Bidding and bid finality

• A bid, once placed, cannot be withdrawn. Bid only what you are able and willing to pay if you win.
• The highest valid bid standing when an auction closes wins the lot, subject to the listing bank's own auction rules and its right to reject a bid, extend, or cancel an auction.
• Settlement — payment of the balance, and collection of the gold — happens directly between you and the listing bank, on that bank's own terms.

5What you must not do

• Bid without the genuine intention and ability to pay if you win.
• Attempt to manipulate an auction — bidding to inflate the price with no intention of paying, colluding with another bidder, or interfering with the bidding of others.
• Provide false information for KYC, or bid on behalf of someone else without authority to do so.

We may suspend or close an account that breaks these terms, and will tell you why unless we are prevented from doing so.

6Availability

GoldLelamis provided as it is. We do not guarantee the app will be available without interruption, and a technical issue near the close of an auction does not extend a bank's own bidding window unless that bank chooses to extend it.

7Disputes

A dispute about a lot, a reserve price, eligibility, or settlement is between you and the listing bank; GoldLelam will assist in providing records of the bidding but is not a party to that dispute. A dispute about the platform itself — your account, the app, or these terms — should first be raised with us at info@calecutech.com.

8Liability

To the extent the law allows, Calecute Technologies (OPC) Private Limitedis not liable for the condition, valuation, or title of any lot, for a listing bank's conduct of its own auction, or for any indirect or consequential loss. Nothing here limits liability that cannot be limited by law.

9Governing law

These terms are governed by the laws of India, and the courts at Kozhikode, Kerala have jurisdiction.